Shipping policy

CLYNT is a trading name of Driffy. Orders are sent from 71 Shelton Street, London, WC2H 9JQ, United Kingdom.

Where we deliver

We deliver to the United Kingdom, the European Union, and a list of countries outside it including the United States, Canada, Australia, New Zealand, Japan, Singapore, Hong Kong, South Korea, Malaysia, the United Arab Emirates, Israel, Norway and Switzerland.

If your country is not offered at checkout, we do not currently ship there.

What delivery costs

Delivery is charged by destination, and the choices available to you are shown at checkout before you pay. Within the United Kingdom you can choose between a standard and an express service.

The figure shown at checkout is the one that applies. Nothing is added afterwards.

Dispatch and tracking

Orders are packed and sent from London. You will receive a confirmation email when your order leaves us.

We do not dispatch on weekends or UK bank holidays. An order placed on a Friday afternoon will normally leave us the following working day.

Chocolate in warm weather

Chocolate does not travel well in heat. In warm spells we may hold an order for a day or two rather than send it into a hot van, and we will tell you if we do. If a box arrives softened or marked by heat, write to us and we will put it right.

Customs and import charges outside the UK

Orders sent outside the United Kingdom may attract import duty, tax or a handling fee on arrival. These are set by the destination country, are not included in the price you pay us, and are the responsibility of the person receiving the parcel. We cannot predict them or refund them.

If something goes wrong

If your order has not arrived, or arrives damaged, write to hello@clynt.uk and tell us what happened. A photograph helps if the box is damaged. We answer everything ourselves.

Your right to cancel and return an order is set out separately in our refund policy.